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Wallets
Ladies WalletsQuestions & Answers
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CONTACT INFORMATION
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Shopping Information
Delivery charges for orders from the Online Shop?
“Good news! 🎉 We offer free delivery on all orders placed through our online store.”
How long will delivery take?
“Orders are shipped through our trusted courier partners and typically arrive within 3–7 working days, depending on your location.”
What exactly happens after ordering?
“Here’s what happens after you place an order:
1️⃣ You’ll receive an order confirmation email/SMS with your order details.
2️⃣ Our team will process and pack your items.
3️⃣ Once shipped, you’ll get a tracking number to follow your delivery.
4️⃣ Your package is delivered to your doorstep within the estimated timeframe.”
Where can I view my sales receipt?
“Your sales receipt is automatically sent to your registered email address right after you place an order. Please check your inbox (and spam/junk folder, just in case).”
How do I add a gift receipt to an order?
“Currently, we don’t offer separate gift receipts. However, you can request us to hide prices on the invoice, and we’ll make sure the recipient only sees the product details.”
How long do I have to return an order?
“Orders can be returned within 3 days for an exchange or store credit. Refunds are issued once the returned item passes quality inspection.”
Payment Information
How is the recipient reimbursed?
“If you return an order, the refund will be issued back to your original payment method (e.g., bank account, credit/debit card, or mobile wallet). It may take 3–7 working days for the amount to appear, depending on your bank.”
Can I be reimbursed through the original payment method?
“We refund through the same payment method you used while placing the order. For Cash on Delivery, refunds are issued via bank transfer or mobile wallet, since cash can’t be returned directly.”
Can the country receiving the shipment be different than the country of purchase?
“Yes, you can place an order from one country and have it delivered to another. Simply enter the recipient’s shipping address during checkout, and we’ll ship it directly there.”
How can I return an item?
“You can easily return an item by requesting a pickup through our support team. Once approved, our courier partner will collect the parcel from your doorstep.”
Will I receive the same product that I see in the picture?
“Yes, you will receive the exact same product as shown in the pictures on our website. All photos are taken of the original items to ensure accuracy.”
Will you restock items indicated as “out of stock?”
“Restocking depends on the product. Some popular items are brought back regularly, while limited-edition products may not return. Feel free to share the product name with us, and we’ll confirm its availability.”
Orders and Returns
Delivery charges for orders from the Online Shop?
“Good news 🎉 We offer free delivery on all orders placed through our online shop.”
How long will delivery take?
“Delivery time depends on your location. You’ll see the estimated delivery date at checkout and in your order confirmation email.”
What exactly happens after ordering?
“After ordering, you’ll get a confirmation from us right away. Then our team carefully prepares your items and hands them to our delivery partner. As soon as your parcel is on the way, we’ll send you a tracking link so you can follow it until it reaches your doorstep.”
How long does the delivery take and how much does it cost?
“Delivery time and charges depend on your location. You’ll see the exact delivery cost and estimated delivery date at checkout before confirming your order.”
Which browser is best to use the site?
“Our online store works smoothly on all major browsers, but we recommend using the latest version of Google Chrome, Microsoft Edge, or Mozilla Firefox for the best shopping experience.”
How do I subscribe to the newsletter?
“To subscribe, simply share your email with our support team, and we’ll add you to our newsletter list.”